BridgePay Network Solutions, LLC (“BridgePay”, “We”, “Our”, “Us”) is committed to preserving your trust and confidence. That is why we want you to understand how we handle information we learn about you from your visit to our websites such as https://www.bridgepaynetwork.com, https://ta.bridgepaynetwork.com, https://contact.bridgepaynetwork.com, https://status.bridgepaynetwork.com and what measures we take to safeguard that information and our commitment to data security.
Who are we?
BridgePay is a transaction gateway company specializing in providing turnkey payment application solutions. Utilizing industry leading data security technology and premium web-based solutions, BridgePay offers our merchants and partners a comprehensive suite of payment products to easily reduce the scope of PCI. BridgePay’s office is located at 1071 S. Sun Drive, Suite 2001 Lake Mary, FL 32746.
What Personal Information we collect and how
Personal information that we collect about you broadly falls into three categories; information that is provided to us, information we collect automatically and information we process to provide services such as fulfilling credit and debit card processing requests.
Information provided to us
You may provide personal information to us through BridgePay web sites, such as contact information when filling out our “contact us” form requesting information on products or services we provide. Personal information may also be provided to use when consulting with our Customer Relationship Managers during product consultations or on boarding. Information collected:
- Email address
- Billing and Delivery Address
- Job Title
Organization NameWe use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your it to your satisfaction. We will do this based on our legitimate interest in providing accurate information.
Information we collect automatically
We may track your Internet Protocol (“IP”) address and your domain name to help us analyze this data for trends and statistics on web site activity but you will remain anonymous. IP addresses are not linked to personally identifiable information.
How we use information collected
We may use the personal information we collect through the our services for a range of reasons, including:
- to provide and maintain services.
- to manage your Organization’s or your account with us, including for billing purposes as well as for our customer relationship management.
- to personalize the Services and improve your experience.
- to improve our products, technology and services, and, where you have agreed.
- to analyze your use of our services in order to ensure the technical functionality of our products, technology and services and to research and develop new products and services.
- to review statistical information about web pages visited, page hits per week and the like, we use this information internally to improve the design of our web pages; and enhance our products and services offerings such as through cookies.
- to prevent, detect, respond and protect against potential or actual claims, liabilities, prohibited behaviour, and criminal activity.
- to comply with and enforce applicable legal requirements, agreements and policies.
- to process credit / debit card transactions.
- to support registration or information requests.
- to provide product Integration and Support Services.
- We do not use the information you provide to make any automated decisions that might affect you.
Who we share your personal information with
BridgePay does not license, sell, rent or trade your information.
International Data Transfers
BridgePay is headquartered in the United States, but operates internationally. Therefore, you should be aware that we may process your personal information in countries other than the country in which you are a resident. Wherever your personal information is transferred, stored or processed by us, we will take reasonable steps to safeguard the privacy of your personal information.
How we secure your personal information
BridgePay Network Solutions, LLC has implemented a number of security measures to maintain the confidentiality and integrity, and prevent the unauthorized use or disclosure of customer information, including without limitation maintaining a system of appropriate administrative, physical and technical safeguards to secure such information. Your information is protected on secured networks and is accessible by a limited number of employees who have special access rights to such systems. When merchant information is accessed by you, secure server software encrypts all information you input before it is sent to us. Furthermore, we have implemented industry standard security mechanisms and procedures to protect data from loss, misuse and unauthorized access, disclosure, alteration and destruction.
How long we keep your personal information
We only keep your personal information for as long as we have an ongoing legitimate business need, for example:
- to fulfil the purposes outlined in this policy.
- to provide services.
- to comply with legal, tax or accounting requirements.
- to enforce our agreements.
- to comply with legal obligations.
Cookies and related technologies
How does BridgePay comply with GDPR
The EU General Data Protection Regulation (“GDPR”) comes into force across the European Union on 25th May 2018 and brings with it the most significant changes to data protection law in two decades. Based on privacy by design and taking a risk-based approach, the GDPR has been designed to meet the requirements of the digital age.
While BridgePay is based in the US, BridgePay may process EU citizen data during the course of providing services to EU citizens. For details on how BridgePay maintains GDPR compliance, please see our GDPR compliance documentation on our web site.
We do not knowingly collect or store any personal information from anyone under 18 years of age. BridgePay Services are directed to people who are at least 18. If you are under the age of 18, you may not use BridgePay services without parental / legal guardian consent.
From time to time, we may change this Privacy Notice in response to updated services, changing technologies, industry practices, and regulatory requirements or for other purposes. We will provide notice to you (this notice may be by email to your Organization’s Administrator or you at the last email provided us, by posting notice of such changes on the BridgePay Website, or by other means, consistent with applicable law) and if required by applicable law, we will obtain your consent.
You can see when this notice was last updated by checking the “last updated” date displayed at the top of this notice.
ATTN: Privacy Dept.
BridgePay Network Solutions, LLC
4300 West Lake Mary Blvd.
Lake Mary, Florida 32746-2012